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Purpose
- Motivate, assist and ensuring team members operate the day-to-day activities according to the highest standards of financial control, compliance, and best practice
- Ensure quality and accurate delivery of services within agreed key performance indicators (KPIs) and as defined in the Service Level Agreement (SLA) and SOPs of the respective business sub-process
Context and Responsibilities
- Coordinate and execute month end, quarter end and year end closing activities to ensure timely and accurate closure of accounts in compliance with work instructions and month end close checklist
- Create and lead a high performing team of senior analyst and analyst
- Oversee day-to-day operations
- Delegate tasks and set deadlines
- Establish annual objectives/goals with the GAMA operation teams to ensure resources are utilized appropriately, performances are maintained and Shared Services goals/objectives are accomplished
- Monitor team performance and report on metrics
- Promote a working environment that encourages personal development and work stream improvement. Develop staff and their career goals; leading teams to execute on operational targets
- Create an inspiring team environment with an open communication culture & motivate team members
- Initiate and organize team building activities
- Recognize high performance and reward accomplishments, manage performance issues w hen required
- Listen to team members’ feedback and resolve any issues or conflicts
- Identify the skills and talents required to meet the business objectives for all functions/tasks within the GAMA operations team
- Ensure all business activities comply with relevant Company SOPs, local laws and are of high ethical standards
- Back up head of the department during his/her absence
Documentation & Controlling
- Ensure all GAMA work documentation and work processes are updated and compliance with Internal Control Financial Reporting (ICFR), group policies and guidelines, local statutory and legal requirements within agreed service timeline
- Participate and respond to compliance or audits
Transformation/ Continuous Improvement Implementations
- Lead and proactively identify, recommend and implement solutions in consultation with the management for continuous improvement opportunities
- Ensure effective knowledge transfer for sustainable development knowledge and sharing of best practices within the team
Coaching/Sharing
- Identify training needs, build capability and provide coaching.
- Contribute inputs/findings to establish a knowledge database of issue encountered, proposed resolution steps to facilitate continuous learning, development and cross sharing of knowledge and lesson learned across the teams
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